Frequently Asked Questions
ORDERING
How can I change/cancel my order?
We pride ourselves in processing your order promptly. We are happy to make adjustments to your order up until the time that the order has entered the shipping process. Once the order is in the shipping process, no changes can be made; however, once you receive the shipment, you may return it for a refund. You may send an email to info@inhealth.com informing us of your changes or cancellation request. Please provide your full name and order number along with your requested changes.
What happens when my item is on backorder?
Most back ordered items ship within 2 weeks. If you require additional information, please email us at info@inhealth.com and, we can provide you with an availability update.
Will you charge sales tax on my order?
Sales tax will be charged on all taxable items unless you provide us with a tax-exempt resale certificate.
Can I come to InHealth and pick up my order?
InHealth Technologies does not have a storefront however, if you in the area, arrangements can be made for order pick-up.
What credit cards are accepted on the web store?
VISA, MasterCard, Discover, and American Express.
Can I call the carrier (UPS or FedEx) directly?
Yes. You will need your tracking number. FedEx Customer Service can be reached at 800-463-3339, and UPS Customer Service can be reached at 800-377-4877. You may also go into the “Your Orders” tab, enter your order number and click on the tracking located under the delivery number. You will soon be directed to the UPS or FedEx website and, you can speak directly with a representative.
How do I know if ordering online is secure?
When using the InHealth Technologies web store, you will notice a lock in the URL address line. The lock symbol on our webstore tells you that our website is secure.
How can I pay for an international order?
You may contact your local distributor and make arrangements for order placement and payment. InHealth Technologies does not ship internationally to individuals; you must order through one of our approved distributors. Please contact us at 800-477-5969 for a list of countries and authorized distributors.
How do I use a promotion code?
You will be prompted to enter your promo code once you are in the shopping cart. The promo code will calculate any
discounts once entered in the appropriate field on the web page.
Can I mail in my payment for a web store order?
All orders must be paid at the time of purchase through the web store.
How can I track my order?
Under the “Order History” tab, you may view tracking by clicking on the order number option and entering your order number, then click display. Once the order appears, click on the shipping tab. Your tracking number will appear under the delivery number.
What do I do if I didn’t receive my shipment?
Please email Customer Service at info@inhealth.com or call us at 800-477-5969. Please provide your order number and full name. We will be happy to assist you with your order.
RETURNS
How can I return an item?
To be eligible for a return, your products must have been purchased within the last 14 days. All returned product must have a Return Merchandise Authorization number (RMA), and must be unopened and undamaged. RMA numbers may be obtained by contacting InHealth Technologies Customer Service at 800-477-5969. Returns without an RMA will not be accepted. Items that have already been submitted to Medicare/Insurance for reimbursement cannot be returned. Items must be unopened, in their original condition, no markings, writing or stickers on the packaging and tamper-evident seals must be intact. A 20% restocking fee applies to all returned merchandise. You may use your own choice of shipping method to return product. InHealth does not pay for return shipping.
ACCOUNT
How do I change my password?
Changing your password is easy! Click on the “Your Account” tab. Enter your new password, then reenter it to confirm
your password, and finally click submit.
WEBSITE USE
Do I need to turn on cookies in my web browser to shop this site?
No, you do not need to accept cookies to use our site.
Why doesn’t your site work with my browser?
- Our site works with all browsers. For the optimal experience, we recommend you download the latest version of your browser. We also support most major mobile devices. If you are using an outdated browser, you may need to download the newest version to view our site. If you are not sure of the type and version of web browser you use to access the Internet:
- For PCs: Click on 'Help' at the top of your browser window and select the About' option.
- For Macs: With the browser window open, click on the Apple menu and select the 'About' option.
How do you use cookies?
Cookies are used to help track your visits and activity. They remember the products that you have stored in your shopping cart when you go from one page to another on our website. They also keep track of the products you have stored in your shopping cart in case you want to return and complete your purchase at a later time.
What are your call center hours?
Monday-Thursday 6:30am-4:00pm PST and Friday
6:30am-2:00pm PST.