Over the past 35 years, InHealth Technologies® has partnered with Auto Control Medical® to support the laryngectomy community in Canada. Throughout this time, Auto Control served our mutual customers with passion and professionalism, and we are grateful for their partnership.
Beginning August 1, 2022, InHealth Technologies is expanding our direct operations into Canada so that we can directly engage with you, our customers, while we continue to provide innovative, high-quality products, education, and services. We are excited to be a bigger part of the Canadian laryngectomy and healthcare provider communities.
We would like to take this opportunity to thank Auto Control for supporting our mission to help patients regain and preserve a vital part of their lives - their voice. Throughout the transition, InHealth and Auto Control are committed to working collaboratively to prevent any potential disruptions.
Over the next two months, we will keep you updated and if you have any questions, please don’t hesitate to reach out. Auto Control customer service remains available to respond to your questions through July 31. Thank you for being a valued customer; we look forward to working directly with you soon.
Kind regards,
Bethany Anke Vice President & General Manager InHealth Technologies
Frequently Asked Questions
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone or email.
Customer Service
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">What are your customer service hours?</span>
Our customer service staff is available to serve you Monday through Friday from 8:30AM to 4:30PM Eastern. Customer service hours are suspended during Canadian holidays so our staff may enjoy time with their families.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">Where is InHealth Canada located physically?</span>
Our administrative office is in Tillsonburg, Ontario. Our sales and customer service staff work remotely from different provinces so they can be close to you, our customer.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">What is the best way to contact InHealth </br> Canada customer service?</span>
Feel free to speak with us by phone, email, or fax. Phone: Toll Free: Email: Fax:
Or, if you prefer, we contact you, simply fill out the “Contact Me” form on our website and we will call or email you within one business day.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">I need some tips on how to use one of your </br> products, who can help me?</span>
InHealth is a strong proponent of partnering with your clinician to help you achieve the best results with our products. Whether improving a baseplate seal, helping you achieve hands-free speech, or getting the most wear from your prosthesis, we have the tools and experience to help you. Simply fill out the contact us form on our website and one of our staff will be in touch by the next business day.
Ordering
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">What is the best way to place my order?</span>
Please call our customer service team to place your order.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">How do I pay for my order?</span>
We accept Visa, Mastercard, Discover, and American Express. If you are in a province with Government Funding for your supplies and qualify for that funding, we will work with you to determine the amount you owe when the order is placed.
Shipping
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">Where will my order be shipped from?</span>
InHealth has partnered with Wiptec, Canada’s premier logistics provider, to fulfill your order fast and accurately. Your order will be shipped from Wiptec’s Sherbrooke, Quebec location.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">When can I expect to receive my order?</span>
You can expect your order to be sent to you by ground via FedEx, UPS, or Canada Post. Orders received before 3PM will process the same day and be picked up by the carrier the next day for delivery within two days to your address.
Urgent orders received by 3PM Eastern will process and ship the same day for arrival the following day. There is an additional charge for this service.
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">Terms and Conditions</span>
<span style="color:#1bb6e9;font-weight: 600;font-size:24px;">How can I return an item?</span>
To be eligible for a return, your item must have been purchased within the last 14 days. All returned items must have a Return Merchandise Authorization number (RMA) and must be unopened and undamaged. RMA numbers may be obtained by contacting our Customer Service staff.
